Getting started: what you need to know
Welcome — this guide walks you step-by-step through the essentials of getting started with a Ledger hardware wallet. A hardware wallet stores your private keys offline, improving long-term security for cryptocurrency holdings. This document focuses on practical setup steps, key safety habits, and helpful resources to make your initial experience straightforward and secure.
What you should prepare before you begin
Before powering on your device, ensure you have a clean, private workspace and a recent backup method for recovery phrases. You will need: the Ledger device (unopened if new), a reliable computer or smartphone, and a secure, offline place to write your recovery phrase. Avoid taking photos of your recovery phrase, and never share it with anyone — Ledger support will never ask for your full recovery phrase.
Step-by-step setup overview
- Unbox and inspect: Check packaging seals and physical integrity. If anything looks tampered with, contact the seller or the official support channels immediately.
- Go to the official start page: Use the official link(s) provided in the right column — open them in a private browser to download the recommended companion app and firmware. Prefer official links to avoid phishing sites.
- Install companion app: Install Ledger’s official desktop or mobile app as instructed on the official start page. Follow on-screen instructions to initialize the device.
- Record your recovery phrase carefully: During setup the device will generate a 24-word recovery phrase. Write it down with a pen on the provided card or a certified backup device. Store it offline in a secure location such as a safe or deposit box.
- Secure your PIN: Choose a PIN code that is memorable for you but hard to guess. Keep the PIN private.
Security best practices
Treat your recovery phrase and PIN as the keys to your funds. Never enter your recovery words into a computer or phone unless you are restoring on the device itself during an official recovery process. Keep firmware up to date via official downloads, and enable device passphrase features only if you fully understand them. If you suspect compromise, move funds to a newly initialized device with a new recovery phrase.
Troubleshooting & support
If you face issues during setup — such as connection problems, unexpected prompts, or suspicious messages — stop and verify using the official start page. Use only the documented recovery and update procedures. For account-specific or transactional help, reach out to official support through the links provided; never rely on unsolicited messages on social platforms.
Summary
Getting started is mainly about careful setup, safeguarding your recovery phrase, and using official resources. Following the steps above reduces the risk of accidental loss or theft. Use the official start links on the right to download apps, confirm firmware versions, and access the latest official documentation.